Warranty
Warranty
Loughlin Furniture Designs Pty Ltd offer a twelve (12) month warranty period on all Loughlin Furniture timber, metal & stone products.
The warranty period starts from the date of purchase of the product. Proof of purchase in the form of the original purchase receipt is required for warranty validation and service.
Warranty claims should be made directly to Loughlin Furniture.
If a substantial defect in material or workmanship arises with your Loughlin Furniture product, and a valid warranty claim is received by Loughlin Furniture within the warranty period, then replacement or repair of that product may be granted as follows:
- Products that HAVE NOT yet been installed or are ‘free standing products’ and a defect has been claimed, the products should be returned to the place of purchase for inspection and appropriate action.
- Products that HAVE already been installed and defect is claimed, Loughlin Furniture will arrange a service call (or ask for photos to be emailed) at the place of installation to inspect and rectify. If the defect is caused by any other reason other than a manufacturing fault then a service fee will apply and be payable by the consumer.
- Please note that Loughlin Furniture cannot grant warranty claims or be held liable for damages to your Loughlin Furniture product as a result from any misuse or improper care and maintenance of the Product.
Blum Hardware – Lifetime Warranty
All Blum hardware components supplied with Loughlin Furniture products, including drawer runners and hinges, are covered by Blum’s standard manufacturer warranty. Blum hardware carries a lifetime warranty for residential use against defects in materials and workmanship, subject to Blum’s terms and conditions. Any warranty claims relating specifically to Blum hardware will be assessed in accordance with these warranty provisions.
Quantum Quartz Stone – 10 Year Warranty
Where Quantum Quartz stone is supplied, it is covered by Quantum Quartz’s standard 10 year limited manufacturer warranty for residential use against manufacturing defects, subject to Quantum Quartz’s terms, conditions, and care and maintenance requirements. Any warranty claims relating specifically to the stone will be assessed in accordance with these warranty provisions.
Tapware
All tapware must be installed in accordance with the manufacturer’s instructions and by a licensed professional plumber. Products must be inspected upon delivery, and any damage or defects must be reported to Loughlin Furniture within 24 hours of receipt. Items must remain in ‘as new’ condition, uninstalled, and in original packaging to be eligible for assessment. Failure to follow correct installation, care, and maintenance instructions may void any warranty claim.
Basins & Wastes
All basins and wastes must be installed in accordance with the manufacturer’s instructions and by a licensed professional. Products must be checked upon arrival, and any damages must be notified to Loughlin Furniture within 24 hours of delivery. Items must be unused, uninstalled, and returned in ‘as new’ condition with original packaging. Warranty claims will not be accepted where incorrect installation, improper handling, or failure to follow care and maintenance instructions has occurred.
Vanity Tops
All vanity tops must be installed strictly in accordance with the manufacturer’s instructions and by a licensed professional installer. Products must be inspected immediately upon delivery, with any damage reported within 24 hours. Vanity tops must remain uninstalled, in original condition, and packaging intact for any claim to be considered. Incorrect installation, lack of proper care, or failure to follow maintenance guidelines will void warranty eligibility.
Exclusions
Loughlin Furniture cannot grant warranty claims where the vanity or product has not been installed by a licenced builder or plumber and proof of installation will be requested at the time of any warranty claim.
This warranty is for normal domestic use only (not commercial).
Subject to any rights you may have under the Australian Consumer Law, Loughlin Furniture cannot be made liable for any consequential loss or damage to floor coverings, walls, fixtures or furnishings caused by a defect in the goods.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. See Australian Consumer Law Guarantee for more information.
Please Note
While we take all care and diligence to handcraft your item(s) as per expectations, we would like to emphasise that we work with a natural product ~ timber. Timber colour, feature and grain can all change the final appearance of the product and may differ from what you may have been shown or viewed.
This includes how we treat the product(s) in our ‘finishing’ stage. It is sometimes necessary to fill or resin holes and imperfections in the natural timber to minimise our waste footprint and maximise use of the material.
This is done to a standard consistent in the woodworking industry and is quality controlled before leaving our warehouse. Please email if you would like more information on this.
